Development & Support

System Support

We can provide differing scales of support depending on your needs. We work with all providers to ensure systems are implemented successfully and will only handover the day-to-day support once all the criteria for the project has been met. We can also provide ongoing operational involvement. Many companies believe that having an independent body to help keep systems on track is truly beneficial. We offer a variety of options and are happy to discuss this in more detail.

Development, Integration and design services

Drawing on over 15 years experience designing and implementing hospitality IT systems we can offer a range of services and have specific expertise in EPOS, card payment systems, contactless smart cards, web based e-commerce, and vending machine interfaces.

In addition we have existing technical relationships with all the UK acquiring banks and many payment service gateways. Services we provide include:

• Business systems analysis and functional requirement generation.
  
• System and software architecture design.
  
• Software and hardware design and development.
  
• Software and hardware integration between your chosen system component suppliers
  
• Electronic payment systems integration and acquirer validation testing.
  

Development and design services are provided in the format that best suits your individual requirements and can include:

• Helping your own or preferred development team to quickly and effectively become conversant with the specific challenges hospitality and payment systems integration present.
  
• Complete design and delivery including all technical documentation, source code and integration testing.
  
• Advice on compliance with all regulatory requirements related to electronic payment systems including acquirer and card scheme validation testing and PCI-DSS certification.
  
• Complete compliance and certification service.
  Ongoing support and maintenance of supplied software and integration services.